Discover answers to your most frequently asked questions, from ordering and shipping issues to details on caring for our leather products. If you need more information, our customer service team is always ready to help!
What is the order process for your e-shop?
To place an order on VENNEZ, simply browse our collection, select the product you desire, and add it to your cart. Then proceed to checkout, where you can enter your details and choose your preferred payment method. Once the payment is completed, you will receive an order confirmation via email.
How long does it take to ship my order?
Orders are shipped within 1-2 business days from the date of completion. The delivery time depends on the destination, but within Greece, deliveries typically take 2-5 business days.
What payment methods are available?
At VENNEZ, we offer various payment options for your convenience:
- Credit/Debit Card (Visa, Mastercard, American Express)
- Bank Transfer
- Payment via IRIS Payments
- Cash on Delivery (only for orders within Greece)
What is your return policy?
We accept returns within 14 days from the date of receipt. Items must be returned in their original condition, unused, and with their original packaging. Once we receive your return, we will process a refund or exchange for the product.
Is my order eligible for free shipping?
We offer free shipping within the city of Thessaloniki. For orders everywhere else the cost is calculated automatically at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to monitor your order’s progress through our partnered courier service.
Are your products made from authentic Italian leather?
Yes, all our products are crafted from genuine high-quality Italian leather. We collaborate with experienced artisans from Florence and Milan who use traditional leatherworking techniques to ensure the superior quality of every piece.
How can I care for my leather products?
Leather products require special care to remain in excellent condition. We recommend regularly cleaning the leather with a soft, damp cloth and using specialized leather care products. Avoid exposing the leather to excessive moisture and sunlight.
Do you offer gift packaging options?
Yes, we offer gift packaging options to make our products the perfect gift for your loved ones. You can select gift packaging in the comments section at checkout.
How can I visit your showroom in Thessaloniki?
We are delighted to welcome you to our showroom in Thessaloniki, where you can view our collection of leather bags and accessories in person. Our showroom is located at Papaflessa 23, Kalamaria 551 33. We are open Monday to Saturday, and you can schedule an appointment for personalized service by calling +30 6955 444 877 or emailing us at info@vennez.com.
How can I contact your customer service?
Our team is here to help! You can reach us via email at info@vennez.com or call us at +30 6955 444 877. We are available Monday – Saturday from 10 a.m. to 5 p.m.
